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    • Incident Update Poller Guide
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        • Connection Variables
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        • CreateIncidentInbound Message
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      • Build - Integration Level
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    • Incident Parent and Child Poller Guide
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        • Child Poll Processor
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        • Parent Poll Processor
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        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Attachment Poller Guide
      • Polling
        • Connection Variables
        • Edit Endpoint URLs
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        • Get Attachment Poller
        • Select Attachments Poll Processor
        • Select Attachments Poller
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  1. Integration Guides
  2. Incident Attachment Poller Guide
  3. Polling

Select Attachments Poller

A Poller is a configuration record which defines the frequency of polling and which logic to use.

PreviousSelect Attachments Poll ProcessorNextEdit Child Poll Processor

Last updated 3 years ago

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A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.

New Poller

Click the 'Pollers' icon & then New.

The fields to be configured for our Poller record are as follows:

#

Field

Description

Value

1*

Name

The name of your Poller.

<Your Name>

2*

Poll processor

The Poll Processor to use when running this Poller.

<Your Poll Processor>

3

Run

The frequency at which the Poller should run.

'On Demand'

4

Run as

Poller will run with credentials of specified user.

<Your Inbound user> (from Connetion)

*

Active

Set to true to use this Poller record for processing.

<true>

*These fields are mandatory, or automatically defaulted to true.

Your New Poller modal should look like this:

5) Submit and view to further configure the Poller.

Details

The fields to be configured for the Details form are as follows:

#

Field

Description

Value

6

Description

A description of what this Poller is for and/or how it works.

<Your description>

Your Details form should look like this:

7) Save the Poller.

Update Connection Variable

Update the value of the 'select_attachments' Connection Variable with the sys_id of the child Poller.

8) Click on the Hamburger Menu and select Open in platform.

The Poller opens in a new window.

9) Right-click the Header & 'Copy sys_id'.

Next, we will edit our previously configured Child Poll Processor so that it becomes the parent of this.

Open the variable created on the '' page of this Guide and update the value with the copied sys_id.

Connection Variables