UpdateIncident Fields
We will utilise the Field & Field Map records to configure the Message Scripts for the UpdateIncident Message.
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We will utilise the Field & Field Map records to configure the Message Scripts for the UpdateIncident Message.
Last updated
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From the UpdateIncident Message, navigate to Message > Fields.
Your UpdateIncident Fields page should look like this:
1) Find the message.message_header (Integration level) Field & set Active to true.
The 'Build Integration' button becomes visible in the banner and the empty circle icon next to the Field name turns green & contains a green 'check' (to indicate that Message level configuration exists for this Field). Note: the empty 'circle icon' indicates that the Integration level Field is available to add to the Message.
As before, by setting the Active flag to true on the Integration level Field record listed on the Message, Unifi has automatically created the Message level counterpart.
Next, repeat the process for the incident.short_description Field.
Your UpdateIncident Fields page should look like this:
2) Find the incident.short_description (Integration level) Field & set Active to true.
The empty circle icon next to the Field name turns green & contains a green 'check' (to indicate that Message level configuration exists for this Field).
We will now configure Field records for two other Incident record field elements.
The table below lists the Incident record field elements we will map and the relevant Field Maps required to configure each Field record.
Incident Field
Field Map
comments
Journal field
work_notes
Journal field
If you haven't already, you will need to copy the relevant additional Field Maps for the UpdateIncident Field records as follows:
Journal field
From the UpdateIncident Message, navigaate to Message > Fields & click New.
The fields to be configured for our incident.comments New Field modal are as follows:
#
Field
Description
Value
*
Message
The Message this Field record is linked with.
'UpdateIncident'
3
Description
Describe what this field is for and any specific details that might help you in future.
'The incident's comments'
*
Active
Set to true to use this Field record for processing.
<true>
4
Field map
The Field Map this Field record is linked with.
'IG - Journal field'**
*
Map to field
Use this Field record to represent a field on a source/target table.
<true>
*
Table
The primary source/target table that this Field record is mapped to.
'Incident' [incident]
5
Element
The field on the source/target table this Field record is mapped to.
'Additional comments'
6
Path
Where in the payload the data will be placed.
'detail'
*
Property
The property in the payload the data will be written to.
Automatically populated
*
Inbound
Set to true to use for inbound Messages.
<true>
*
Outbound
Set to true to use for outbound Messages.
<true>
*These fields are automatically defaulted to true, or automatically populated.
**Field map: Value may vary. Choose the copy Field Map you created for your Integration.
Your 'incident.comments' New Field modal should look like this:
7) Submit the record.
You will be redirected back to the Fields page of the UpdateIncident Message.
8) Click the ellipsis next to the incident.comments Field record & click Copy.
The fields to edit for the Copy Field modal are as follows:
#
Field
Description
Value
9
Element
The field on the source/target table this Field record is mapped to.
'Work notes'
*
Property
The property in the payload the data will be written to.
Automatically populated
10
Description
Describe what this field is for and any specific details that might help you in future.
'The incident's work notes'
*This field is automatically populated.
Your Copy Field modal should look like this:
11) Click Copy.
You will be redirected to the Details page of the newly created incident.work_notes Field record.
Now that we’ve configured the Field records for the UpdateIncident message, we are ready to build our message scripts.
To quickly navigate to the UpdateIncident Message from the Details page of the newly created incident.work_notes Field record…
...click the 'Preview' icon to the left of the Message field.
From the UpdateIncident message, navigate to Message > Fields.
The following Field records should now be in place for your UpdateIncident messsage:
12) Click on Build Message.
You will see the 'Message build successful' Info Message.
13) Navigate to Advanced > Script Editor to view the auto-generated code.
Your Script Editor fields should look like this:
We are now ready to Test our UpdateIncident Message.
As with the CreateIncident Message and depending on your requirements, you will need to create Field records for each of the relevant Incident record field elements (see the table in on the 'CreateIncident Fields' page for an example). For the sake of brevity, this Guide will focus on two of those. If you wish, however, you are free to configure other Field records as required.
See (on the 'CreateIncidentReceipt Fields' page) for details.
