Integration Repair
The Repair feature allows you to manually replay all Transactions on an Integration which are in either an Error or Timed Out state.
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4.2
The Repair feature allows you to manually replay all Transactions on an Integration which are in either an Error or Timed Out state.
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Repair is a UI Action on the Integration. Clicking it will cause a bulk replay of all its broken Transactions (those in an Error or Timed Out state).
You can repair an Integration either from Unifi Integration Designer, or native ServiceNow:
Click the Repair UI action on the Integration record in the Unifi Integration Designer portal.
As a further aid, there is also a 'View broken transactions' Related Link on the Integration record which will take you to a list of all Transactions in an Error or Timed Out state.
When a Transaction is replayed (whether individually, or in bulk), the original record is set to 'Ignored' and a new Transaction (with a decimal suffix) is generated (taking the same Stage data & reprocessing it) and sent.
In the case of a major outage (where perhaps the other system is down, or the authentication user credentials have been updated), you might have a number of failed Transactions. Rather than stepping into each Transaction and replaying them individually, you can simply replay all the broken Transactions on the Integration. This could represent a significant time-saving.
Hints & Tips: It is possible for Unifi to be proactive and raise Incidents about Integrations (). In such a case, the repair functionality could be tied to the resolution of the Incident, whereby Unifi automatically runs 'Repair' on the Integration the Incident was raised against.
