# UpdateIncidentInbound Message

## New Message Modal

Click the **'Messages' icon**, then **New**.

The fields to be configured for the UpdateIncidentInbound New Message modal are as follows:

| Field        | Description                                                         | Value                   |
| ------------ | ------------------------------------------------------------------- | ----------------------- |
| Message name | The message name that is unique for this integration.               | 'UpdateIncidentInbound' |
| Type         | The primary purpose of the message.                                 | 'Update'                |
| Direction    | The direction(s) this message is configured to support.             | 'Inbound'               |
| Description  | The description for this message and the requirement it is meeting. | \<Your description>     |

*Your UpdateIncidentInbound New Message modal should look like this:*

![](https://content.gitbook.com/content/2EJsRh73QF1TvP9eLF8k/blobs/UQBsC2XhLKjuuwxq97HM/iupg-updateincidentinbound-1.png)

Click **Submit and view** to further configure the Message.

## Response Fields

Navigate to **Message > Response**.

The Response fields to be configured are as follows:

| Field    | Description                                                                                                                              | Value              |
| -------- | ---------------------------------------------------------------------------------------------------------------------------------------- | ------------------ |
| Response | The immediate synchronous response to this message.                                                                                      | lookup: 'Response' |
| Async\*  | Turn this option on if you want inbound processing to occur asynchronously or this message is the first of an asynchronous message pair. | \<false>           |

*\*This field is automatically defaulted to true.*

{% hint style="info" %}
The 'Response' Message was previously configured *(in the Outbound Incident Guide)* to apply in an 'Inbound' direction. Change it to 'Bidirectional'.
{% endhint %}

*Your Response form should look like this:*

![](https://content.gitbook.com/content/2EJsRh73QF1TvP9eLF8k/blobs/k3Fv88Ax1YcbG0ArKVdl/iupg-updateincidentinbound-2.png)

Navigate to **Message > Bond**.

## Bond Fields

The Bond fields to be configured are as follows:

| Field                 | Description                                                                                                                                                                                                 | Value    |
| --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- |
| Bond ownership\*      | Determine if the sender should own the bond or not in order for this message to be processed? Use 'Ignore' to process regardless of the owner flag. *(Choices: Ignore, Must own, Must not own.)*            | 'Ignore' |
| Bond condition type\* | The type of conditional check made on the bond. (*None:* no checks are made. *State:* checks against the state are made using the conditional checkboxes. *Scripted:* the 'Bond condition' script is used.) | 'State'  |
| Bond open             | Process this message when the bond state is Open.                                                                                                                                                           | \<true>  |

*\*These fields are automatically populated.*

*Your Bond form should look like this:*

![](https://content.gitbook.com/content/2EJsRh73QF1TvP9eLF8k/blobs/DygKQBCw8Uckxiap7V53/iupg-updateincidentinbound-3.png)

Navigate to **Inbound > Settings**.

## Inbound Settings Fields

The Inbound Settings fields to be configured are as follows:

| Field                   | Description                                                                    | Value      |
| ----------------------- | ------------------------------------------------------------------------------ | ---------- |
| Bond reference method\* | Method of searching for and validating an existing bond for incoming messages. | 'External' |

{% hint style="info" %}
*\*Bond reference method:*

*Internal -* lookup using the internal reference only.

*External -* lookup using the external reference only.

*Both -* lookup using both the internal and external references.
{% endhint %}

{% hint style="success" %}
We have chosen the 'External' method because, in the payload we built, we only supplied the `source_reference`. If we had also supplied the `correlation_id` as the `target_reference`, then we would have chosen 'Both' *(which would have offered an extra level of validation to the checking)*.
{% endhint %}

*Your Inbound Settings form should look like this:*

![](https://content.gitbook.com/content/2EJsRh73QF1TvP9eLF8k/blobs/X7J5jFmGyQzRlhSCC8v5/iupg-updateincidentinbound-4.png)

Click **Save**.

We are now ready to configure the **Fields** for our **UpdateIncidentInbound** Message.