Test ResolveIncidentInbound

Follow these steps to test the ResolveIncidentInbound Message.

Resolve Test Incident

In the remote instance (your PDI), navigate to < Your Incident > created in the earlier test.

Update the Incident record as follows:

Field
Description
Value

State

The Incident lifecycle state.

‘Resolved’

Resolution code

The Incident resolution code.

<Your Resolution code>

Resolution notes

The Incident resolution notes.

<Your Resolution notes>

Your Incident record should look like this:

Right-click & Save.

Poll for Updates

Back in the originating instance, navigate to & open < Your Poller >. Click Execute Now.

Open the corresponding Poll Request & confirm that the Incident was found (and the Message name was ResolveIncidentInbound):

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

Navigate to Unifi > Transport > Transactions.

Confirm the Transaction has updated the bonded ticket in the originating instance:

Navigate to the Notes tab to view the Activities stream:

Was this helpful?