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4.2
4.2
  • Unifi User Documentation
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      • Unifi 4.2 Release Notes
      • Unifi 4.1 Release Notes
      • Unifi 4.0 Release Notes
      • Unifi 3.1 Release Notes
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      • Unifi 2.1 Release Notes
      • Unifi 2.0 Release Notes
    • Install or Upgrade
      • Global Utility
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  • Configure
    • Integration Designer
    • Processes
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    • Messages
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    • Fields
    • Field Maps
    • Response Actions
    • Event Actions
    • Datasets
      • Create a New Dataset
      • Dataset Extras
    • Polling
      • Pollers
      • Poll Processors
    • Administration
      • Activity Logs
      • Data Stores
      • Properties
      • Scheduled Scripts
      • System Logs
    • Attachments
      • Extracting Attachments
      • Fetching Attachments
      • Embedded Attachments
    • Scripting
      • Snippets
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    • Documentation
    • How to guides
      • How to Handle Attachments
        • Message
        • Scripted REST Resource
        • Test AddAttachment
      • How to Manually Close a Bond
      • How to Poll for Large Response Payloads
      • How to Setup an OAuth Connection
        • Identity Provider Instance
        • Identity Consumer Instance
        • OAuth Refresh Token Job
      • How to Setup Heartbeat Messages
  • Deploy
    • Package
    • Instance Clone
  • Operate
    • Bonding
      • Bonds
      • Bonded Attachments
    • Transport
      • Snapshots
      • Transactions
      • Stages
      • HTTP Requests
      • Dataset Requests
      • Poll Requests
    • Error Handling
      • Integration Pause and Resume
      • Integration Repair
      • Request Retry
      • Transaction & Request Replay
      • Transaction Ignore
  • Test
    • Overview
    • Integration Test
    • Test Scenario
    • Test Scenario Data
    • Test Result
    • Test Scenario Result
    • Generating Tests
    • Running Tests
    • Exploring Results
  • Integration Guides
    • Outbound Incident Guide
      • Getting Started
      • Process
      • Integration
      • Connection
      • Create Scenario
        • CreateIncidentResponse Message
        • CreateIncidentResponse Fields
        • CreateIncident Message
        • CreateIncident Fields
        • Trigger
        • Test CreateIncident
      • Update Scenario
        • Response Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Conclusion
    • Bidirectional Asynchronous Incident Guide
      • Getting Started
      • Process
      • Web Service
      • Integration
      • Connection
      • Create Scenario
        • Response Message
        • CreateIncidentReceipt Message
        • CreateIncidentReceipt Fields
        • CreateIncident Message
        • CreateIncident Fields
        • Trigger
        • Test CreateIncident
      • Update Scenario
        • Receipt Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Build the Other Half
        • Move the Integration
        • Reconfigure the Connections
      • Conclusion
    • Incident Update Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Message
        • UpdateIncidentInbound Message
        • UpdateIncidentInbound Fields
      • Message Identification
      • Bond Identification
        • Edit Incident Form
        • Edit CreateIncident Message
      • Test Update Poll
      • Conclusion
    • Incident Multiple Message Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Messages
        • ResolveIncidentInbound Message
        • ResolveIncidentInbound Fields
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Create Poller Guide
      • Polling
        • Connection Variables
        • Poll Processor
        • Poller
      • Messages
        • CreateIncidentInboundReceipt Message
        • CreateIncidentInboundReceipt Fields
        • CreateIncidentInbound Message
        • CreateIncidentInbound Fields
      • Build - Integration Level
      • Test Create Poll
      • Conclusion
    • Incident Parent and Child Poller Guide
      • Polling
        • Connection Variables
        • Child Poll Processor
        • Child Poller
        • Parent Poll Processor
        • Parent Poller
      • Inbound Messages
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Attachment Poller Guide
      • Polling
        • Connection Variables
        • Edit Endpoint URLs
        • Get Attachment Poll Processor
        • Get Attachment Poller
        • Select Attachments Poll Processor
        • Select Attachments Poller
        • Edit Child Poll Processor
        • Edit Child Update Poller
      • Messages
        • AddAttachmentInbound Message
      • Testing
        • Test Outbound Scenarios
        • Test CreateIncidentInbound
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
        • Test AddAttachmentInbound
      • Conclusion
  • Troubleshooting
    • Attachments
      • Inbound SOAP/Base64 attachments stopped working
      • New record attachments are not sent from Portal
      • Special characters in attachment file names
    • Datasets
    • Development
      • Bonding to existing records
      • Copying an existing Unifi trigger rule doesn't work
      • Duplicate messages being sent
      • Deleted records are not packaged
      • Multipart Form Data
      • Undefined error when building an integration
    • Diagnostic
    • Installation
      • Latest version of Unifi not accessible
    • Integration Responses
      • Transaction has been processed already
      • Initiating transaction not found for inbound receipt
      • Message has already been processed
      • Message ID not found
      • Message is not valid for this bond
      • Message name not recognised
      • No retry for requests with 401 response
      • Unable to identify message name from request
    • Other
      • Dynamic stage does not render
      • Duplicate bonds on Request integrations
    • Self-test
  • About
    • Quick Tour
    • Supported Features
    • Application Modules
    • Data Model
    • Transport Data Flow
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  • Scripted REST API
  • Scripted REST Resources
  • Updated Process

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  1. Integration Guides
  2. Bidirectional Asynchronous Incident Guide

Web Service

The entry point for a Process - there should be one endpoint per Process. Once connected, messages are guided to the Integration based on the unique combination of authentication user & endpoint.

PreviousProcessNextIntegration

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Scripted REST API

In native ServiceNow, navigate to System Web Services > Scripted Web Services > Scripted REST APIs. Click Unifi.

Scripted REST Resources

Navigate to the Resources Related List.

The Unifi Scripted REST API ships with Message template and Attachment template Resources. Unifi uses these templates and substitutes values from the newly created Process to automatically create the equivalent Scripted REST Resources.

Note: The Default ACLs role [x_snd_eb_integration] will need to be given to your Integration User to access the automatically created REST Resources.

Updated Process

Note: The Process record has been updated with the names of the REST Service, Message method and Attachment method. This will enable the Packager to pick it up so that it will be included in the packaged update set. For more information see the Packager Feature Guide.

We will now continue to configure the Integration.