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4.2
4.2
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    • Overview
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        • CreateIncidentResponse Message
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        • CreateIncident Message
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        • Trigger
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      • Update Scenario
        • Response Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Conclusion
    • Bidirectional Asynchronous Incident Guide
      • Getting Started
      • Process
      • Web Service
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      • Connection
      • Create Scenario
        • Response Message
        • CreateIncidentReceipt Message
        • CreateIncidentReceipt Fields
        • CreateIncident Message
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        • Trigger
        • Test CreateIncident
      • Update Scenario
        • Receipt Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Build the Other Half
        • Move the Integration
        • Reconfigure the Connections
      • Conclusion
    • Incident Update Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Message
        • UpdateIncidentInbound Message
        • UpdateIncidentInbound Fields
      • Message Identification
      • Bond Identification
        • Edit Incident Form
        • Edit CreateIncident Message
      • Test Update Poll
      • Conclusion
    • Incident Multiple Message Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Messages
        • ResolveIncidentInbound Message
        • ResolveIncidentInbound Fields
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Create Poller Guide
      • Polling
        • Connection Variables
        • Poll Processor
        • Poller
      • Messages
        • CreateIncidentInboundReceipt Message
        • CreateIncidentInboundReceipt Fields
        • CreateIncidentInbound Message
        • CreateIncidentInbound Fields
      • Build - Integration Level
      • Test Create Poll
      • Conclusion
    • Incident Parent and Child Poller Guide
      • Polling
        • Connection Variables
        • Child Poll Processor
        • Child Poller
        • Parent Poll Processor
        • Parent Poller
      • Inbound Messages
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Attachment Poller Guide
      • Polling
        • Connection Variables
        • Edit Endpoint URLs
        • Get Attachment Poll Processor
        • Get Attachment Poller
        • Select Attachments Poll Processor
        • Select Attachments Poller
        • Edit Child Poll Processor
        • Edit Child Update Poller
      • Messages
        • AddAttachmentInbound Message
      • Testing
        • Test Outbound Scenarios
        • Test CreateIncidentInbound
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
        • Test AddAttachmentInbound
      • Conclusion
  • Troubleshooting
    • Attachments
      • Inbound SOAP/Base64 attachments stopped working
      • New record attachments are not sent from Portal
      • Special characters in attachment file names
    • Datasets
    • Development
      • Bonding to existing records
      • Copying an existing Unifi trigger rule doesn't work
      • Duplicate messages being sent
      • Deleted records are not packaged
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    • Diagnostic
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      • Transaction has been processed already
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      • Message name not recognised
      • No retry for requests with 401 response
      • Unable to identify message name from request
    • Other
      • Dynamic stage does not render
      • Duplicate bonds on Request integrations
    • Self-test
  • About
    • Quick Tour
    • Supported Features
    • Application Modules
    • Data Model
    • Transport Data Flow
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  • Export the Integration
  • Import the Integration (external instance)

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  1. Integration Guides
  2. Bidirectional Asynchronous Incident Guide
  3. Build the Other Half

Move the Integration

The first step to building the other half of the Integration is to export it from one instance and import it to the other.

PreviousBuild the Other HalfNextReconfigure the Connections

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Export the Integration

NOTE: The ServiceNow System Administrator (admin) role is required to see the automatic download and view updates in the Update Set (and to select Application Scope - if required).

Using the Packager feature makes moving integrations between instances simpler and more efficient than ever.

In Unifi Integration Designer, navigate to and open < Your Integration >.

Click the 'Integration' icon to open the Details page.

Click Package.

The Package Integration modal is displayed.

Confirm by clicking Package.

Unifi packages the Integration into an Update Set which is automatically downloaded.

The Integration Package Worker modal is displayed.

The modal tells us how many records were processed and the name of the Update Set that was created (the integration name prepended with the date/time).

Copy the name of the Update Set.

Click Done to close the modal.

Navigate to the downloaded Update Set and Show in folder*.

*Example shown in Chrome. Other browsers may vary.

Then rename the file (using your Update Set name in order to easily identify it when uploading to the other instance).

Import the Integration (external instance)

In the Application Navigator of the external instance, navigate to System Update Sets > Retrieved Update Sets.

At the bottom of the Retrieved Update Sets list, click the Import Update Set from XML related link.

The Import XML screen is displayed:

Click Choose file to upload the previously downloaded file.

Upload.

You are redirected back to the Retrieved Update Sets list view:

Open the Update Set

Your Retrieved Update Set form is displayed:

Click Preview Update Set.

Close the Update Set Preview modal.

Click Commit Update Set.

Close the Update Set Commit progress modal.

We have successfully installed the application containing our Integration on the external instance. The vast majority of the configuration is already in place. All that remains is to make a few configuration changes and Reconfigure the Connections to enable each instance to connect with the other.

If you have the UI16 Developer Patch installed (download from Share __ by clicking ), you can navigate directly to the Import XML page from the context menu of the Update Set Picker by clicking Import from XML.

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