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Polling

We will configure a scheduled poll to query the remote system and pull back a list of records that have changed. Data from which will be passed to an on-demand poll to pull back more detailed data.

To set up a scheduled poll that will query the remote system at regular intervals, pass data to a subsequent poll which will check whether any data has changed and then pass that data to Unifi, we will need to configure two each of the following records:

Poll Processor
Poller

We will look at the polling records in turn over subsequent pages. Before configuring those records, let’s first look at Connection Variables.

Connection Variables

Connection Variables can be especially useful if you have multiple connection environments - e.g. Dev, Test, Prod - each containing different data.

Although having mutiple environments may not apply to this integration, we will create Connection Variables to contain certain data values which will be substituted into the Poll Processor scripts.

Instead of scripting data values directly into the code of your Poll Processor scripts, it may be better practice to use Connection Variables in their place. Not only does it make those scripts cleaner, but it also means that changes in requirements can be more easily enacted by changing the values of the data in those variables, without having to change the code in the scripts.

We will use Connection Variables to identify the child Poller and to identify which field elements to return data from when polling.

Icons

Before continuing we would like to draw your attention to some of the relevant icons that will be visible down the left hand navigation strip in the Unifi Integration Designer.

The icons are:

a) 'Integration' icon: Opens the current integration's Details page.

b) 'Pollers' icon: Opens the current integration's Pollers page.

c) 'Poll Processors' icon: Opens the current integration's Poll Processors page.

d) 'Connections' icon: Opens the current integration's Connections page.

Variable: list_fields

This variable will contain the minimum set of fields required to identify and select records in the remote system.

To open Unifi Integration Designer, navigate to Unifi > Unifi Integration Designer, then navigate to < Your Integration > (created following the Outbound Incident Guide).

Click the 'Connections' icon, then navigate to and open < Your Connection >.

From the Connection, navigate to Connection > Variables & click New.

The 'list_fields' New Connection Variable fields to be configured are as follows:

Your 'list_fields' New Connection Variable modal should look like this:

Click Submit.

You will be redirected back to the Variables page of the Connection record.

Variable: child_fields

This variable will contain all the fields which will be retrieved from the remote system by the child Poller.

Click New.

The 'child_fields' New Connection Variable fields to be configured are as follows:

*The comma-separated list of fields with no spaces.

Your 'child_fields' New Connection Variable modal should look like this:

Click Submit.

You will be redirected back to the Variables page of the Connection record.

Variable: incident_poller

This variable will contain the sys_id of the child Poller which we will create on the 'Child Poller' page of this Guide. Once you have created the Poller, copy the sys_id and paste it as the value in this variable.

The 'incident_poller' New Connection Variable fields to be configured are as follows:

*Value may vary. Use the sys_id of the Poller you will create from the 'Child Poller' page.

Your 'incident_poller' New Connection Variable modal should look like this:

Click Submit.

The following Connection Variables should now be in place for your Connection:

Now let's move on and configure the Child Poll Processor.

Child Poll Processor

The Poll Processor contains the logic that will be applied when polling a remote system for data.

The Poll Processor is a configuration record which contains the logic that will be applied when polling a remote system for data. There are three main scripts which are used to setup, execute and process the Poll Requests. The scripts given here are examples of how you might configure your Poll. The details of yours may differ depending on your requirements.

This child Poll Processor will take take each record passed to it from the parent Poll Processor and then make a fuller Poll Request against that record, processing it and deciding between multiple Messages in Unifi.

New Poll Processor

In Unifi Integration Designer, navigate to & open < Your Integration > (created following the Outbound Incident Guide).

Click the 'Poll Processors' icon & then New.

The fields to be configured for the New Poll Processor modal are as follows:

Field

Description

Value

*Run parallel: Each Poll Request will have different input parameters (i.e. the sys_id of one of the updated Incidents passed from the Parent). We can therefore run concurrent Poll Requests on the different records without concern for overlap issues.

Your New Poll Processor modal should look like this:

'Parent' - Once we have created the Parent Poll Processor, we can then select it here. We have not scripted any business logic to run from the value in this field. It is given for documentary purposes only.

Submit and view to further configure the Poll Processor.

Setup Script

The Setup Script is the first script to run (it runs at the point in time the Poll Request is created). It is used to build the environment for the poll and define what it will do. We will use it to setup the URL that will be called.

Navigate to Scripts > Setup Script.

The initial Poll Processor fields to be configured are as follows:

The code in the Setup script field should look like this:

// Configure the new Poll Request record
(function(poll_request, poller, params) {

    var connection = poller.getIntegration().getActiveConnection();
    var cvars = connection.getVariables();

    // The list of fields to retrieve
    var fields = cvars.child_fields;

    // Target a specific incident whose sys_id has been passed in the params object
    poll_request.endpoint_url += '/table/incident/' + params.incident_id +
        '?sysparm_fields=' + encodeURIComponent(fields);

})(poll_request, poller, params);

Setup script: The parameters for which data to return are contained in the endpoint url.

fields: The table API will return all the data by default, so we choose to deliberately limit what is returned to the fields listed in this variable.

Endpoint URL: The value used in the poll_request.endpoint_url was initially generated using the ServiceNow REST API Explorer, substituting a connection variable in for the fields along with the sys_id of a specific incident to query. This value is appended to the existing endpoint url in the active connection before being added to the Poll Request.

Note: We have included the /table/incident element of the endpoint url because we used the truncated url in the Connection when following the Outbound Incident Guide. If you have used the full url there, then this element can be excluded here.

params: The params object is passed through to the subsequent scripts (and on to further Pollers, if required). This script has been passed the sys_id of a specific incident from the parent Poller.

Your Setup Script form should look like this:

Navigate to Request Script.

Request Script

The Request Script is used to reach into the remote system and execute the request. We will use the ServiceNow RESTMessageV2() web service to make a REST call to the URL defined in the Setup Script.

The next Poll Processor field to be configured is as follows:

The code in the Request script field should look like this:

// Process the request e.g. by executing a web service and returning the response
(function(poll_request, poller, connection, params) {

    var rm = new sn_ws.RESTMessageV2();
    rm.setEndpoint(poll_request.endpoint_url);
    rm.setHttpMethod('GET');
    rm.setRequestHeader('Accept', 'application/json');
    rm.setRequestHeader('Content-type', 'application/json');
    rm.setBasicAuth(connection.getBasicAuthUser(), connection.getBasicAuthPassword());

    // rm.setRequestBody(JSON.stringify(body));
    var resp = rm.execute();

    answer = resp.getBody() + '';

})(poll_request, poller, connection, params);

Request script: This script uses the ServiceNow RESTMessageV2() web service to make a REST call to the endpoint url created in the Setup script. It returns the body of the request as the answer which it passes to the Response script

Your Request Script form should look like this:

Navigate to Response Script.

Response Script

The Response Script is used to process the information returned from the remote system. We will pass this data to Unifi, telling it which Message to use to process the data.

The last Poll Processor field to be configured is as follows:

The code in the Response script field should look like this:

// Process the response returned by the request script
// The 'answer' variable from the request script is passed in here as the 'response' parameter 
(function (poll_request, poller, response, params) {

    var body = JSON.parse(response);

    // Nothing to do if no results were returned
    if ( body.result.length == 0 ) {
        poll_request.response_status = 'No Incidents returned\n\n' + JSON.stringify(body,null,2);
        return;
    }

    // Sample result (single Incident)
/*
{
  "result": {
    "sys_id": "0ecc4865db734010c3ebde82ca961960",
    "number": "INC0010107",
    "correlation_id": "INC0010345",
    "short_description": "Demo two - Fixing request",
    "description": "A long description",
    "state":"2",
    "sys_updated_on": "2020-04-02 14:00:00",
    "sys_updated_by": "a.user"
  }
}    
*/

    // Establish the environment
    var integration = poller.getIntegration();
    var config = integration.getConfig();
    var conn   = integration.getActiveConnection();
    var cvars  = conn.getVariables();

    var poll_helper = new x_snd_eb.PollHelper(poll_request);
    var info = [];

    // Use Unifi code to find the Bond for an Incident
    function get_bond(inc) {
        var bond = new x_snd_eb.Bond(config);
        bond.locateReference(integration,inc.correlation_id,inc.sys_id);
        if ( !bond.isValidRecord() ) { return null; }
        return bond; 
    }

    // Work out the message type to send to Unifi based upon the change of state
    function get_message_name(curr,prev) {

        // Default message type is an update
        var message_name = 'UpdateIncidentInbound';

        // Use the default type if we have no previous state
        if ( !prev || !prev.state ) { 
            return message_name; 
        }

        // Use the default type if there is no change in state
        if ( curr.state == prev.state ) { 
            return message_name; 
        }

        // We know the state has changed, check if it is Resolved (6)
        if ( curr.state == '6' ) {
            message_name = 'ResolveIncidentInbound';
        }

        return message_name;
    }

    function process_incident(inc) {

        // Log the incident number and time
        var inc_time = inc.sys_updated_on;
        info.push('Incident : ' + inc.number + ' (' + inc_time + ')');

        // Find the bond on which the previous data is stored
        var bond = get_bond(inc);

        // If no bond was found, ignore this incident
        if ( !bond ) {
            info.push('- Bond not found - Incident ignored');
            return;
        }

        // Get the data stored for the incident by a previous poll
        var previous_inc = bond.getDataObject('previous_inc',{ state : '2' });

        // Work out the message type to send into Unifi 
        var message_name = get_message_name(inc,previous_inc);
        info.push('- Message name: ' + message_name);

        // Set up the payload object for passing into Unifi
        var payload = {
            message : {
                name: message_name,
                source_reference: inc.sys_id
            },
            detail : {
                short_description : inc.short_description,
                description : inc.description,
                state : inc.state,
                close_code : inc.close_code,
                close_notes : inc.close_notes
            }
        };

        // Submit the message into Unifi
        poll_helper.processInbound({
            payload : JSON.stringify(payload)
        });

        // Save the current incident as the previous incident for the next poll
        bond.setDataObject('previous_inc',inc);

        // Update last update time (if later)
        var conn_time = conn.getData('last_update_time','');
        if ( inc_time > conn_time ) {
            conn.setData('last_update_time',inc_time);
        }

    }

    // Process the single result
    process_incident(body.result);

    poll_request.response_status = info.join('\n') + '\n\n' + JSON.stringify(body,null,2);

})(poll_request, poller, response, params);

Response script: This script parses the response into a body object to contain the result, (returning if it doesn't contain anything).

It then sets up some objects to help us; these include the essential PollHelper() function (which we initialise from the poll_request) along with two other functions: get_bond() to find the Bond for an Incident & get_message_name() to work out the message type to send to Unifi based upon the change of state.

After that it processes the passed in ticket - logging the incident number & time, finding the bond & returning any previous data stored on the bond, deciding which Message to use, setting up a payload object and submitting it to Unifi by calling the processInbound() method. It then saves the current incident as the previous incident for the next poll & checks whether the ticket was updated later than the last update time; if so, it sets and stores the last update time as that 'sys_updated_on' value (this 'last_update_time' is what the Setup script checks against when defining what the Poll will do).

After processing the single result, it is logged to the Response status field of the Poll Request.

Essential code: the following lines of code must be included in the response script to enable Unifi

var poll_helper = new x_snd_eb.PollHelper(poll_request);

poll_helper.processInbound({
            payload : JSON.stringify(payload)
        });

Payload object: We have chosen to structure the payload object (var payload) as we have. There is no obligation to keep the same structure. Yours can be defined to suit your requirements.

Message name: Unifi needs to know the message name in order to know how to process the inbound request. We can either set it in the payload (as we have), or declare a variable that sets it which is passed into the processInbound() function along with the payload. (Unifi will always check processInbound() first. If no Message name is set here it will use the 'Identify message script' on the Integration).

Your Response Script form should look like this:

Save the Poll Processor.

Now let's move on and configure the Child Poller.

Child Poller

A Poller is a configuration record which defines the frequency of polling and which logic to use.

A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.

New Poller

Click the 'Pollers' icon & then New.

The fields to be configured for our Poller record are as follows:

Field

Description

Value

*These fields are mandatory, or automatically defaulted to true.

Your New Poller modal should look like this:

Submit and view to further configure the Poller.

Details

The fields to be configured for the Details form are as follows:

Your Details form should look like this:

Save the Poller.

Update Connection Variable

Update the value of the 'incident_poller' Connection Variable with the sys_id of the child Poller.

Click on the Hamburger Menu and select Open in platform.

The Poller opens in a new window.

Right-click the Header & 'Copy sys_id'.

Open the variable created on the 'Connection Variables' page of this Guide and update the value with the copied sys_id.

Next, we will configure the Parent Poll Processor.

Parent Poll Processor

The Poll Processor contains the logic that will be applied when polling a remote system for data.

This parent Poll Processor will pull back a list of the relevant records (polling enough data to identify the records). Each record it identifies will be passed on to the child Poll Processor.

New Poll Processor

In Unifi Integration Designer, navigate to & open < Your Integration > (created following the Outbound Incident Guide).

Click the 'Poll Processors' icon & then New.

The fields to be configured for the New Poll Processor modal are as follows:

Field

Description

Value

Your New Poll Processor modal should look like this:

Submit and view to further configure the Poll Processor.

Setup Script

Navigate to Scripts > Setup Script.

The initial Poll Processor fields to be configured are as follows:

The code in the Setup script field should look like this:

Setup script: The parameters for which data to return are contained in the endpoint url.

fields: The table API will return all the data by default, so we choose to deliberately limit what is returned to the fields listed in this variable.

query: Instead of querying all the records on the remote instance, we deliberately limit the records to those where the correlation id is not empty (i.e. it's bonded), that haven't been updated by the Authentication user (our system) and that were updated since either since the last update time (if one exists), or in the last 30 minutes.

Endpoint URL: The value used in the poll_request.endpoint_url was initially generated using the ServiceNow REST API Explorer, substituting variables in for the uri query and fields. This value is appended to the existing endpoint url in the active connection before being added to the Poll Request.

(We have also chosen to limit the number of records returned to 10.)

Your Setup Script form should look like this:

Navigate to Request Script.

Request Script

The Request Script is used to reach into the remote system and execute the request. We will use the ServiceNow RESTMessageV2() web service to make a REST call to the URL defined in the Setup Script.

The next Poll Processor field to be configured is as follows:

The code in the Request script field should look like this:

Your Request Script form should look like this:

Navigate to Response Script.

Response Script

The Response Script is used to process the information returned from the remote system. We will pass this data to Unifi, telling it which Message to use to process the data.

The last Poll Processor field to be configured is as follows:

The code in the Response script field should look like this:

Response script: This script parses the response into a body object to contain the result, (returning if it doesn't contain anything).

It then establishes the environment, getting the Integration, Connection & Connection Variables.

After that it processes each of the results (returned tickets). For each ticket, it sets up a Poll Request to retrieve an Incident (returning a PollRequest object).

After processing each result, the results are logged to the Response status field of the Poll Request.

params: The params object is passed through to the subsequent scripts (and on to further Pollers, if required). This is used to pass the incident_id to the child Poller.

Your Response Script form should look like this:

Save the Poll Processor.

Update Child Poll Processor

Remember, We have not scripted any business logic to run from the value in the Parent field. It is given for documentary purposes only (for you to easily identify which parent Poll Processor kicked off the child).

Now let's move on and configure the Parent Poller.

Parent Poller

A Poller is a configuration record which defines the frequency of polling and which logic to use.

New Poller

Click the 'Pollers' icon & then New.

The fields to be configured for our Poller record are as follows:

Field

Description

Value

*These fields are mandatory, or automatically defaulted to true.

Your New Poller modal should look like this:

Submit and view to further configure the Poller.

Details

The fields to be configured for the Details form are as follows:

Your Details form should look like this:

Navigate to Scheduling.

Scheduling

The fields to be configured for the Scheduling form are as follows:

*This field is mandatory.

Your Scheduling form should look like this:

Save the Poller.

In order to process the inbound Requests, we will utilise already configured Inbound Messages.

Parent Poll Processor

The Poll Processor contains the logic that will be applied when polling a remote system for data.

This parent Poll Processor will pull back a list of the relevant records (polling enough data to identify the records). Each record it identifies will be passed on to the child Poll Processor.

New Poll Processor

In Unifi Integration Designer, navigate to & open < Your Integration > (created following the Outbound Incident Guide).

Click the 'Poll Processors' icon & then New.

The fields to be configured for the New Poll Processor modal are as follows:

Field

Description

Value

Your New Poll Processor modal should look like this:

Submit and view to further configure the Poll Processor.

Setup Script

Navigate to Scripts > Setup Script.

The initial Poll Processor fields to be configured are as follows:

Field

Description

Value

The code in the Setup script field should look like this:

// Configure the new Poll Request record
(function(poll_request, poller, params) {

    var gdt = new GlideDateTime();
    gdt.addSeconds(-1800);

    var connection = poller.getIntegration().getActiveConnection();
    var user = connection.getBasicAuthUser();
    var time = connection.getData('last_update_time', (gdt + ''));
    var cvars = connection.getVariables();

    // We only need to retrieve a minimal set of fields
    var fields = cvars.list_fields;

    var query = [
        'correlation_idISNOTEMPTY',
        'sys_updated_by!=' + user,
        'sys_updated_on>' + time
    ];

    var uri_query = query.map(function(c) {
        return encodeURIComponent(c);
    }).join('%5E');

    poll_request.endpoint_url += '/table/incident?sysparm_query=' + uri_query +
        '&sysparm_fields=' + encodeURIComponent(fields) + '&sysparm_limit=10';

})(poll_request, poller, params);

Setup script: The parameters for which data to return are contained in the endpoint url.

fields: The table API will return all the data by default, so we choose to deliberately limit what is returned to the fields listed in this variable.

Note: We have included the /table/incident element of the endpoint url because we used the truncated url in the Connection when following the . If you have used the full url there, then this element can be excluded here.

(We have also chosen to limit the number of records returned to 10.)

Your Setup Script form should look like this:

Navigate to Request Script.

Request Script

The Request Script is used to reach into the remote system and execute the request. We will use the ServiceNow RESTMessageV2() web service to make a REST call to the URL defined in the Setup Script.

The next Poll Processor field to be configured is as follows:

Field

Description

Value

The code in the Request script field should look like this:

// Process the request e.g. by executing a web service and returning the response
(function(poll_request, poller, connection, params) {

    var rm = new sn_ws.RESTMessageV2();
    rm.setEndpoint(poll_request.endpoint_url);
    rm.setHttpMethod('GET');
    rm.setRequestHeader('Accept', 'application/json');
    rm.setRequestHeader('Content-type', 'application/json');
    rm.setBasicAuth(connection.getBasicAuthUser(), connection.getBasicAuthPassword());

    // rm.setRequestBody(JSON.stringify(body));
    var resp = rm.execute();

    answer = resp.getBody() + '';

})(poll_request, poller, connection, params);

Your Request Script form should look like this:

Navigate to Response Script.

Response Script

The Response Script is used to process the information returned from the remote system. We will pass this data to Unifi, telling it which Message to use to process the data.

The last Poll Processor field to be configured is as follows:

Field

Description

Value

The code in the Response script field should look like this:

// Process the response returned by the request script
// The 'answer' variable from the request script is passed in here as the 'response' parameter 
(function (poll_request, poller, response, params) {

    var body = JSON.parse(response);

    // Nothing to do if no results were returned
    if ( body.result.length == 0 ) {
        poll_request.response_status = 'No Incidents returned\n\n' + JSON.stringify(body,null,2);
        return;
    }

    // Sample result
/*
{
  "result": [
    {
      "sys_id": "0ecc4865db734010c3ebde82ca961960",
      "number": "INC0010107",
      "correlation_id": "INC0010345",
    },
    {
      ... next Incident
    }
  ]
}   
*/

    // Establish the environment
    var integration = poller.getIntegration();
    var conn  = integration.getActiveConnection();
    var cvars = conn.getVariables();

    var info = [];

    // Process each result
    body.result.forEach(function(inc){

        // Set up a Poll to retrieve an Incident (returns PollRequest object)
        var pr = x_snd_eb.Poller.execute( cvars.incident_poller, {
            incident_id : inc.sys_id
        });

        info.push('Incident: ' + inc.number + ' - PollRequest: ' + pr.getValue('number'));

    });

    poll_request.response_status = info.join('\n') + '\n\n' + JSON.stringify(body,null,2);

})(poll_request, poller, response, params);

Response script: This script parses the response into a body object to contain the result, (returning if it doesn't contain anything).

It then establishes the environment, getting the Integration, Connection & Connection Variables.

After that it processes each of the results (returned tickets). For each ticket, it sets up a Poll Request to retrieve an Incident (returning a PollRequest object).

After processing each result, the results are logged to the Response status field of the Poll Request.

x_snd_eb.Poller.execute(): This method has two parameters. In the first we pass the sys_id of the child Poller (as created on the '' page). In the second we pass an object containing the sys_id of the returned Incident as the incident_id element (telling the Poller which record to poll).

params: The params object is passed through to the subsequent scripts (and on to further Pollers, if required). This is used to pass the incident_id to the child Poller.

Your Response Script form should look like this:

Save the Poll Processor.

Update Child Poll Processor

Navigate to and open < Your Child Poll Processor > (created on the '' page) and update the value of the Parent field by selecting the parent Poll Processor created above.

Now let's move on and configure the Parent Poller.

Child Poll Processor

The Poll Processor contains the logic that will be applied when polling a remote system for data.

New Poll Processor

In Unifi Integration Designer, navigate to & open < Your Integration > (created following the Outbound Incident Guide).

Click the 'Poll Processors' icon & then New.

The fields to be configured for the New Poll Processor modal are as follows:

Field

Description

Value

Your New Poll Processor modal should look like this:

Submit and view to further configure the Poll Processor.

Setup Script

Navigate to Scripts > Setup Script.

The initial Poll Processor fields to be configured are as follows:

Field

Description

Value

The code in the Setup script field should look like this:

// Configure the new Poll Request record
(function(poll_request, poller, params) {

    var connection = poller.getIntegration().getActiveConnection();
    var cvars = connection.getVariables();

    // The list of fields to retrieve
    var fields = cvars.child_fields;

    // Target a specific incident whose sys_id has been passed in the params object
    poll_request.endpoint_url += '/table/incident/' + params.incident_id +
        '?sysparm_fields=' + encodeURIComponent(fields);

})(poll_request, poller, params);

Setup script: The parameters for which data to return are contained in the endpoint url.

fields: The table API will return all the data by default, so we choose to deliberately limit what is returned to the fields listed in this variable.

Your Setup Script form should look like this:

Navigate to Request Script.

Request Script

The Request Script is used to reach into the remote system and execute the request. We will use the ServiceNow RESTMessageV2() web service to make a REST call to the URL defined in the Setup Script.

The next Poll Processor field to be configured is as follows:

Field

Description

Value

The code in the Request script field should look like this:

// Process the request e.g. by executing a web service and returning the response
(function(poll_request, poller, connection, params) {

    var rm = new sn_ws.RESTMessageV2();
    rm.setEndpoint(poll_request.endpoint_url);
    rm.setHttpMethod('GET');
    rm.setRequestHeader('Accept', 'application/json');
    rm.setRequestHeader('Content-type', 'application/json');
    rm.setBasicAuth(connection.getBasicAuthUser(), connection.getBasicAuthPassword());

    // rm.setRequestBody(JSON.stringify(body));
    var resp = rm.execute();

    answer = resp.getBody() + '';

})(poll_request, poller, connection, params);

Your Request Script form should look like this:

Navigate to Response Script.

Response Script

The Response Script is used to process the information returned from the remote system. We will pass this data to Unifi, telling it which Message to use to process the data.

The last Poll Processor field to be configured is as follows:

Field

Description

Value

The code in the Response script field should look like this:

// Process the response returned by the request script
// The 'answer' variable from the request script is passed in here as the 'response' parameter 
(function (poll_request, poller, response, params) {

    var body = JSON.parse(response);

    // Nothing to do if no results were returned
    if ( body.result.length == 0 ) {
        poll_request.response_status = 'No Incidents returned\n\n' + JSON.stringify(body,null,2);
        return;
    }

    // Sample result (single Incident)
/*
{
  "result": {
    "sys_id": "0ecc4865db734010c3ebde82ca961960",
    "number": "INC0010107",
    "correlation_id": "INC0010345",
    "short_description": "Demo two - Fixing request",
    "description": "A long description",
    "state":"2",
    "sys_updated_on": "2020-04-02 14:00:00",
    "sys_updated_by": "a.user"
  }
}    
*/

    // Establish the environment
    var integration = poller.getIntegration();
    var config = integration.getConfig();
    var conn   = integration.getActiveConnection();
    var cvars  = conn.getVariables();

    var poll_helper = new x_snd_eb.PollHelper(poll_request);
    var info = [];

    // Use Unifi code to find the Bond for an Incident
    function get_bond(inc) {
        var bond = new x_snd_eb.Bond(config);
        bond.locateReference(integration,inc.correlation_id,inc.sys_id);
        if ( !bond.isValidRecord() ) { return null; }
        return bond; 
    }

    // Work out the message type to send to Unifi based upon the change of state
    function get_message_name(curr,prev) {

        // Default message type is an update
        var message_name = 'UpdateIncidentInbound';

        // Use the default type if we have no previous state
        if ( !prev || !prev.state ) { 
            return message_name; 
        }

        // Use the default type if there is no change in state
        if ( curr.state == prev.state ) { 
            return message_name; 
        }

        // We know the state has changed, check if it is Resolved (6)
        if ( curr.state == '6' ) {
            message_name = 'ResolveIncidentInbound';
        }

        return message_name;
    }

    function process_incident(inc) {

        // Log the incident number and time
        var inc_time = inc.sys_updated_on;
        info.push('Incident : ' + inc.number + ' (' + inc_time + ')');

        // Find the bond on which the previous data is stored
        var bond = get_bond(inc);

        // If no bond was found, ignore this incident
        if ( !bond ) {
            info.push('- Bond not found - Incident ignored');
            return;
        }

        // Get the data stored for the incident by a previous poll
        var previous_inc = bond.getDataObject('previous_inc',{ state : '2' });

        // Work out the message type to send into Unifi 
        var message_name = get_message_name(inc,previous_inc);
        info.push('- Message name: ' + message_name);

        // Set up the payload object for passing into Unifi
        var payload = {
            message : {
                name: message_name,
                source_reference: inc.sys_id
            },
            detail : {
                short_description : inc.short_description,
                description : inc.description,
                state : inc.state,
                close_code : inc.close_code,
                close_notes : inc.close_notes
            }
        };

        // Submit the message into Unifi
        poll_helper.processInbound({
            payload : JSON.stringify(payload)
        });

        // Save the current incident as the previous incident for the next poll
        bond.setDataObject('previous_inc',inc);

        // Update last update time (if later)
        var conn_time = conn.getData('last_update_time','');
        if ( inc_time > conn_time ) {
            conn.setData('last_update_time',inc_time);
        }

    }

    // Process the single result
    process_incident(body.result);

    poll_request.response_status = info.join('\n') + '\n\n' + JSON.stringify(body,null,2);

})(poll_request, poller, response, params);

Response script: This script parses the response into a body object to contain the result, (returning if it doesn't contain anything).

After processing the single result, it is logged to the Response status field of the Poll Request.

Essential code: the following lines of code must be included in the response script to enable Unifi

var poll_helper = new x_snd_eb.PollHelper(poll_request);

poll_helper.processInbound({
            payload : JSON.stringify(payload)
        });

Payload object: We have chosen to structure the payload object (var payload) as we have. There is no obligation to keep the same structure. Yours can be defined to suit your requirements.

Your Response Script form should look like this:

Save the Poll Processor.

Now let's move on and configure the Child Poller.