We will utilise the Field & Field Map records to configure the Message Scripts for the CreateIncidentInboundReceipt Message.
The ‘incident.number’ (Integration level) Field record should already be in place (i.e. with Active set to false). This was automatically created by Unifi when we first created the Message level record when completing the Incident Update Poller Guide. We will now create its Message level counterpart.
From the CreateIncidentInboundReceipt Message, navigate to Message > Fields.
Your CreateIncidentInboundReceipt Fields page should look like this:
Find the incident.number (Integration level) Field & set Active to true.
The ‘Build Integration’ button becomes visible in the banner and the empty circle icon next to the Field name turns green & contains a green ‘check’ (to indicate that Message level configuration exists for this Field) when we set Active to true. (Note: the empty 'circle icon' indicates that the Integration level Field is available to add to the Message.).
By setting the Active flag to true on the Integration level Field record listed on the Message, Unifi has automatically created the Message level counterpart.
We don't need to configure any more the Field records for the CreateIncidentInboundReceipt Message, so we are ready to build our message scripts.
Click on Build Message.
You will see the 'Message build successful' Info Message.
Navigate to Advanced > Script Editor > View > Outbound to view the auto-generated code.
Your Script Editor fields should look like this:
We will look at the Message Scripts in turn.
Source to Stage:
Your Source to Stage Message Script should look like this:
Stage to Request:
Your Stage to Request Message Script should look like this:
Next, we'll configure the CreateIncidentInbound Message.
