> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/configuration.md).

# Configuration

- [Processes](https://docs.sharelogic.com/unifi/3.1/configuration/process.md): Process is the top level configuration element which contains all Integrations for the Process concerned (e.g. Incident, Problem, Change, Request etc.).
- [Integrations](https://docs.sharelogic.com/unifi/3.1/configuration/integrations.md): The Integration is where most configuration and settings are stored.
- [Connections](https://docs.sharelogic.com/unifi/3.1/configuration/connections.md): Use Connections to manage all your environment details for each integration.
- [Messages](https://docs.sharelogic.com/unifi/3.1/configuration/messages.md): A Message contains all the configuration required to send, receive, and process a request.
- [Message Scripts](https://docs.sharelogic.com/unifi/3.1/configuration/message-scripts.md): Message Scripts are where the request processing and data mapping occurs.
- [Fields](https://docs.sharelogic.com/unifi/3.1/configuration/fields.md): Field and Field Map configuration records are elements that simplify and bring additional functionality when configuring Messages & Message Scripts and facilitate the auto-generation of documentation.
- [Field Maps](https://docs.sharelogic.com/unifi/3.1/configuration/field-maps.md): Field Maps define template code into which details from Field records are substituted. The resulting blocks of code are wrapped and compiled together into their nominated Message Scripts.
- [Response Actions](https://docs.sharelogic.com/unifi/3.1/configuration/response-actions.md): Response Actions are interceptors that allow you to customise the way responses are handled.
- [Event Actions](https://docs.sharelogic.com/unifi/3.1/configuration/event-actions.md): Event Actions are a means of triggering an action from an event.