Child Poller

A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.

New Poller

Click the 'Pollers' icon & then New.

The fields to be configured for our Poller record are as follows:

*These fields are mandatory, or automatically defaulted to true.

Your New Poller modal should look like this:

5) Submit and view to further configure the Poller.

Details

The fields to be configured for the Details form are as follows:

Your Details form should look like this:

7) Save the Poller.

Update Connection Variable

Update the value of the 'incident_poller' Connection Variable with the sys_id of the child Poller.

8) Click on the Hamburger Menu and select Open in platform.

The Poller opens in a new window.

9) Right-click the Header & 'Copy sys_id'.

Open the variable created on the 'Connection Variables' page of this Guide and update the value with the copied sys_id.

Next, we will configure the Parent Poll Processor.