ResolveIncidentInbound Message

Click on the 'Messages' icon to open the Messages page.

1) Click the ellipsis to the right of the UpdateIncidentInbound Message & then click Copy.

Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

Your Copy Message modal should look like this:

3) Click Copy.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

Details Fields

The Details fields to be edited are as follows:

Your Details form should look like this:

5) Navigate to Message > Bond.

Bond Fields

The Bond fields to be edited are as follows:

Your Bond form should look like this:

9) Click Save.

We are now ready to configure the Fields for the ResolveIncidentInbound Message.