UpdateIncident Fields

Field: message.message_header

From the UpdateIncident Message, navigate to Message > Fields.

Your UpdateIncident Fields page should look like this:

1) Find the message.message_header (Integration level) Field & set Active to true.

As before, by setting the Active flag to true on the Integration level Field record listed on the Message, Unifi has automatically created the Message level counterpart.

Field: incident.short_description

Your UpdateIncident Fields page should look like this:

2) Find the incident.short_description (Integration level) Field & set Active to true.

We will now configure Field records for two other Incident record field elements.

Fields & Field Maps

As with the CreateIncident Message and depending on your requirements, you will need to create Field records for each of the relevant Incident record field elements (see the table in Fields & Field Maps on the 'CreateIncident Fields' page for an example). For the sake of brevity, this Guide will focus on two of those. If you wish, however, you are free to configure other Field records as required.

The table below lists the Incident record field elements we will map and the relevant Field Maps required to configure each Field record.

Copy Field Maps

If you haven't already, you will need to copy the relevant additional Field Maps for the UpdateIncident Field records as follows:

• Journal field

See Copy Field Maps (on the 'CreateIncidentReceipt Fields' page) for details.

Field: incident.comments

From the UpdateIncident Message, navigaate to Message > Fields & click New.

The fields to be configured for our incident.comments New Field modal are as follows:

*These fields are automatically defaulted to true, or automatically populated.

**Field map: Value may vary. Choose the copy Field Map you created for your Integration.

Your 'incident.comments' New Field modal should look like this:

7) Submit the record.

You will be redirected back to the Fields page of the UpdateIncident Message.

Field: incident.work_notes

8) Click the ellipsis next to the incident.comments Field record & click Copy.

The fields to edit for the Copy Field modal are as follows:

*This field is automatically populated.

Your Copy Field modal should look like this:

11) Click Copy.

You will be redirected to the Details page of the newly created incident.work_notes Field record.

Build

Now that we’ve configured the Field records for the UpdateIncident message, we are ready to build our message scripts.

To quickly navigate to the UpdateIncident Message from the Details page of the newly created incident.work_notes Field record…

...click the 'Preview' icon to the left of the Message field.

From the UpdateIncident message, navigate to Message > Fields.

The following Field records should now be in place for your UpdateIncident messsage:

12) Click on Build Message.

You will see the 'Message build successful' Info Message.

13) Navigate to Advanced > Script Editor to view the auto-generated code.

Your Script Editor fields should look like this:

Message Scripts

//===== [ws] Begin Unifi Auto Generated Code =====//

/*
 * This code (between the Begin and End comments) is generated from the
 * Field and Field mapping records which are configured as part of the integration.
 *
 * All code either above or below the comments will be automatically maintained
 * through the build cycle.
 *
 * WARNING: Do not edit the Begin or End comments.
 */

(New auto-generated code will appear here)

//===== [ws] End Unifi Auto Generated Code =====//

(Old pre-existing code will appear here)

We are now ready to Test our UpdateIncident Message.