CreateIncidentReceipt Message

After clicking the 'Messages' icon, you will see the following screen (note: the previously configured message is visible in the list):

1) Click New.

New Message Modal

The fields to be configured for the CreateIncidentReceipt New Message modal are as follows:

Your CreateIncidentReceipt New Message modal should look like this:

5) Submit and view to further configure the Message.

Response Fields

Navigate to Message > Response.

The Response fields to be configured are as follows:

Your Response form should look like this:

7) Navigate to Inbound > Settings.

Inbound Settings Fields

The Inbound Settings fields to be configured are as follows:

The code in the 'Reference lookup script' field should look like this:

var answer = {};

answer.getExternalMessageID = function (payload, request) {
  return '' + (payload.message.source_id || '');
};

answer.getInternalMessageID = function (payload, request) {
  return '' + (payload.message.target_id || '');
};

Your Inbound Settings form should look like this:

9) Navigate to Advanced > Script Editor.

Script Editor Fields

When you first open the Script Editor, you will see the following:

Because we are dealing with an inbound message, we can adjust the view to only show the 'Payload to Stage' & 'Stage to Target' script fields.

10) Navigate to View > Inbound.

Your Script Editor fields will initially look like this:

Scripts

The Script Editor fields to be configured are as follows:

The code in the 'Stage to Target' script field should look like this:

bond.setOpen();

Your Script Editor fields should now look like this:

12) Click 'Save'.

13) Click 'Close' to navigate back to the Message.

We are now ready to configure the Fields for our CreateIncidentReceipt Message.