The Connection allows messages to be sent and received and stores all the authentication details of the Integration specific to a single environment.
Before configuring the Connection, you need to ensure you have a user in the instance to use as the Inbound user for the Integration. To configure your Inbound user:
In the native ServiceNow window, navigate to User Administration > Users. Click New.
The fields to be configured for the User record are as follows:
Your User record should look like this:
Although you can set up many connections to enable switching between environments (one connection per environment), it is worth noting that only one connection can be active for an Integration at a time.
We will, however, set up only one connection in the 'Development' environment.
Back in the Unifi Integration Designer window, click on the 'Connections' icon, then click New.
The fields to be configured for the New Connection modal are as follows:
The format of the Endpoint URL is as follows:
https://<your_developer_instance>.service-now.com/api/now/table/incident
Your New Connection modal should look like this:
9) Click 'Submit and view'.
Clicking 'Submit' will redirect you to the list view of the record you're creating. Clicking 'Submit and view' will redirect you to the newly created record.
The fields to be configured for the Details form are as follows:
*(External) User/Password: As created/set in your PDI.
**Inbound user: As created above.
Your Details form should look like this:
14) Save the Connection.
We are now ready to step back into the native ServiceNow window to configure the Trigger.
#
Field
Description
Value
6
Environment
The environment this connection applies to.
'Development'
7
Endpoint URL
The external system's access URL.
<External system Endpoint URL>
8
Active
Use this connection for the integration when true.
<true>
#
Field
Description
Value
10
Authentication
The authentication method to use for this connection.
'Basic'
11
User*
The username used in basic authentication.
<external.system.user>
12
Password*
The password used in basic authentication.
<External system user password>
13
Inbound user**
The user profile used by the external system for authentication. An active connection must be found for the user to gain access.
<lookup: Your Inbound user>
#
Field
Description
Value
1
User ID
The id of the user (to be used by the external system for authentication).
<your.integration_user>
2
First name
The integration user's first name.
<Your First Name>
3
Last name
The integration user's last name.
<Your Last Name>
4
Password
The user's password (to be used in basic authentication).
<Your Password>
5
Roles
The role required for access to the integrated records.
'itil'
