Congratulations on your decision to use Unifi, the only integration platform you need for Servicenow. We are sure you will be more than satisfied with this extremely powerful, versatile and technically capable solution.


We have created this Starter Guide as an aid to customers who are beginning their journey in deploying the Unifi integration platform. We would not want you to be overwhelmed by exploring all that Unifi has to offer here, so we have deliberately limited the scope of this document. It will guide you through how to configure a basic Incident integration, sending outbound messages via the REST service.

For further information on how Unifi can help you, please see our technical documentation.


Do not build integrations directly within the Unifi application scope. This can create issues with upgrades and application management. Create your own global (or scoped) application and then build your integration within that for the best experience.