The top level configuration element where all Integrations are contained.

Process is at the top of the configuration chain in Unifi. It is a mechanism which provides functionality not provided OOTB in ServiceNow. The purpose of a process is to keep like integrations in one place (e.g. Incident process integrations, or Change process integrations).

One Process may contain multiple Integrations which can each be configured separately and uniquely (more on that in the Integrations section).


The fields to be configured in the Process record are as follows:

Field Type Description
Name String The name of the ServiceNow process being integrated.
API Name* String The unique name of this process for use with the API.
Target table Table name The primary target or process table that this integration uses.
Reference field Table name The field on the target table that is used as the reference for the external system.
Stage table** Table name The table for storing staged data.
Application Reference Application containing this record.
SOAP Service*** Reference The Scripted SOAP Service that external systems will connect to.
REST Service*** Reference The Scripted REST API that external systems will connect to.
Description String A description of what this Process is for and/or how it works.

*API Name

The API Name is how we identify which Process we are integrating with. The Scripted SOAP/REST Service will reference the API Name (which is why it is important for this to be a unique reference).

**Stage table

All Integrations for this Process will leverage the one Stage table.

***SOAP/REST Service

These fields are for reference only and do not drive any behaviour.